Sop Technologies is step-by-step instructions that act as guidelines for employee work processes. Whether written up in numbered steps or formatted as flow charts, effective SOP are complete, clearly written, and based on input from the workers who do the job. When employees follow the SOP for a particular job, they produce a product that is consistent and predictable.
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Prior to returning any merchandise (defective or otherwise), customers must contact SOP Customer Service to obtain a Return Authorization Number and shipping instructions. All non-defective returns must be in resale condition and in the original packaging. Please do not mark, or write address or Return Authorization Number on the outside of the original packaging.
A 20% restocking fee will apply for all non-defective returns. Returns are only accepted within 30 days of the original invoice date. Return Authorization numbers are valid for 15 days from date of issue. All returns are subject to inspection by SOP-Technologies on the resell condition, and credit will be issued once the product has been received and inspected. All return freight shipping charges will be the responsibility of the customer, unless the error was due to SOP. All sales made on special order, non-stock items, discontinued items, and OEM Parts are final and are not returnable.