Return policy


Product Returns

Prior to returning any merchandise (defective or otherwise), customers must contact SOP Customer Service to obtain a Return Authorization Number and shipping instructions. All non-defective returns must be in resale condition and in the original packaging. Please do not mark, or write address or Return Authorization Number on the outside of the original packaging.

A 20% restocking fee will apply for all non-defective returns. Returns are only accepted within 30 days of the original invoice date. Return Authorization numbers are valid for 15 days from date of issue. All returns are subject to inspection by SOP-Technologies on the resell condition, and credit will be issued once the product has been received and inspected. All return freight shipping charges will be the responsibility of the customer, unless the error was due to SOP.

All sales made on special order, non-stock items, discontinued items, and OEM Parts are final and are not returnable.

Defective Merchandise

All defective returns must be pre-authorized by SOP-Technologies and have a Return Authorization Number. All returns without an RMA number will be refused. Please contact your sales and customer service representative to complete a Defective Product Claim Form. SOP-TECHNOLOGIES will credit or exchange the defective product upon receipt and inspection of the merchandise.

*SOP-Technologies is not responsible for typographical errors. Price, availability, terms and conditions are subject to change without notice.

Our goal at SOP is to be your best business partner. We are 100% committed to the growth and success of your business. We believe that our success can only come after your success.