Return policy

RETURN POLICY

Product Returns

Prior to returning any merchandise (defective or otherwise), customers must contact SOP-TECHNOLOGIES Customer Service to obtain a Return Authorization Number (RMA) and shipping instructions. Returns submitted without an RMA number will be refused.

All non-defective returns must:

• Be in resalable condition

• Be returned in the original packaging

• Not have markings, writing, addresses, or RMA numbers written on the original packaging

A 20% restocking fee will apply to all non-defective returns. Returns are accepted within thirty (30) days of the original invoice date only. RMA numbers are valid for fifteen (15) days from the date of issue.

All returned merchandise is subject to inspection by SOP-TECHNOLOGIES to confirm resalable condition. Credit will be issued only after the product has been received and inspected.

All return freight and shipping charges are the responsibility of the customer unless:

• The return is due to an error by SOP-TECHNOLOGIES, INC., or

• The product is confirmed to be defective after testing and inspection

All sales of special-order items, non-stock items, discontinued items, and OEM parts are final and non-returnable.

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Defective Merchandise

All defective merchandise must be pre-authorized by SOP-TECHNOLOGIES and issued an RMA number prior to return. Returns received without an RMA number will be refused.

Customers should contact their sales representative or SOP-TECHNOLOGIES Customer Service to initiate and complete the return process. Upon receipt and inspection of the defective merchandise, SOP-TECHNOLOGIES will, at its discretion, issue a credit or provide a replacement.

 

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* SOP-TECHNOLOGIES is not responsible for typographical errors. Prices, availability, terms, and conditions are subject to change without notice.

At SOP-TECHNOLOGIES, our goal is to be your best business partner. We are fully committed to the growth and success of your business, because we believe our success begins with yours